Refund Policy

This section applies where you have not elected to purchase POM Coverage, or POM Coverage is not applicable. You may request a refund for part or the full amount of your trip anytime prior to or after your arrival date. However, our cancellation policies will determine the amount to be refunded.

In order to process refunds, we will need written communication from you to your travel consultant.

Processing times for refunds will vary depending on the volume of requests and reimbursement schedules offered by the providers.

All approved refunds will be returned to the original credit card. If this is not possible for any reason, other arrangements will be made. Please note that once the refund was issued, it can take up to 10 business days to be reflected in your credit card statement.